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Advice please: damaged shoes
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danielsher89




Joined: 25 Oct 2016
Posts: 2
Gender: Male
Road Shoe Brand: Adidas
Trail Shoe Brand: Adidas



Post Advice please: damaged shoes  Reply with quote
Hi all,

I'd really appreciate it if you could give me some advice.

A while ago I bought a pair of NB leadville 1210V2 trail-running shoes.
I have enjoyed wearing them and they have treated me well. However, I have found that the inner-side of the heal has completely eroded on both shoes, to the point that the plastic inner-support of the heal digs into my feet, making it impossible to wear.

I have only had the shoes for 5 months; I run approximately 20km per week, 80 percent trail running. I also wear orthotic inserts. The shoes are exactly the correct size for me.

Despite the shoes being so new, the store that I bought them from is not willing to re-fund me or replace the shoes.

Can anyone help me to understand why/how the shoes could have become damaged like this?

I'll attach some pictures. Many thanks and happy running!


Here is a link to the image: https://www.facebook.com/photo.ph....736380084&type=3&theater


Tue Oct 25, 2016 7:00 pm View user's profile Send private message
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Post Reply with quote
Hi there,
I also run with the Leadville 1210's and they are absolutely awesome trail shoes.

I've had mine for almost 2 years now and they for sure doesn't look like that.

Here's some email addresses for contacts I have at New Balance.

Mail them and see what they can do for you.

info@newbalance.co.za
sasha@newbalance.co.za
Conny@newbalance.co.za
katharine@newbalance.co.za

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Wed Oct 26, 2016 7:18 am View user's profile Send private message Send e-mail Visit poster's website
danielsher89




Joined: 25 Oct 2016
Posts: 2
Gender: Male
Road Shoe Brand: Adidas
Trail Shoe Brand: Adidas



Post Reply with quote
Great, I'll do that. Thanks very much!


Wed Oct 26, 2016 8:11 am View user's profile Send private message
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